We are committed to providing a high-quality legal service to our clients. When something goes wrong, we need you to tell us about it. This will help us to sort out any mistakes or misunderstandings, and to improve our standards.
In most cases, an informal chat with us directly using our normal contact details will resolve your concerns.
What we need to know
To deal with your complaint correctly, it would be helpful when contacting us if you could provide the following information:
What will happen next?
If you are still not satisfied or a period of 8 weeks has expired since we acknowledged your complaint without and no final response has been provided to you, you are entitled to refer your complaint to the Legal Ombudsman about your complaint. The Legal Ombudsman will review your complaint independently and any investigation by them will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve the complaint with us in the first instance.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
“I would like to say how helpful, supportive and knowledgeable you have been throughout my whole wrongful disciplinary and subsequent ACAS procedure I have been through. Your responses to anything I have sent have been quick, professional and of such high quality, making me feel reassured in my position. Excellent all round, very much appreciated. Thank you”
Always available, aways solid and dependable advice. Thank you very much.
“I have worked closely with Gail and Clare for over 4 years, after they took over our HR and then our payroll. What I appreciate most is the personal service they provide, I can always pick up the phone and chat through any issues at any time. If I have a concern I am immediately reassured by their professional and approachable manner. I always feel that our school is their priority and our staff are real people to them, not just a payroll number.
Both Clare and Gail bend over backwards to fit into our schedules and provide a quick, accurate service. I would wholeheartedly recommend their brilliant professional, friendly service.”
“About 18 months ago we approached Gail Escolme Legal with regard to providing payroll services, as they already provided us with HR services. The professionalism and the way they handled the transfer from our existing provider was outstanding. Gail and Clare were there every step of the way guiding us through the process and ensuring a smooth transition.
In the twelve months they have been handling our payroll, the service we have received has been exceptional, something they consider to be the ‘norm’. Gail and Clare are always willing to help with any queries we have, including issues which were outstanding from our previous provider. They have certainly made my life easier in terms of processing payroll which is down to their dedication to getting things right first time.”
“When facing a business contract termination with potential issues, Gail helped me with advice for my preliminary meetings and then support through the early stages of my communications with the company concerned. As the case escalated to a more formal pressing of my claim, Gail took over the communication with expert advice and negotiation skills and finally a successful conclusion. I have no hesitation in recommending Gail Escolme Employment Law and am grateful for all Gail’s help and support in my case.”
CB Endmoor – Contract dispute
“Over the years we have built a positive working relationship with Gail, dealing with our own internal employment law issues and also by introducing Gail to our clients to assist them with their issues. We have always found her advice practical and efficient, delivered in a professional but understandable way. I personally have no hesitation in recommending Gail to other businesses”.
“We have worked very successfully with Gail Escolme over a number of years on personnel issues. We prefer to handle most of this work in house, but where extra external professional advice is thought necessary Gail is always our first stop. This has resulted in a very cost effective approach to personnel management, but with the confidence of an experienced professional behind the scenes. Undoubtedly this has led to a significant improvement in performance across our operating companies and hence profitability and business success”.
Jim Walker Chief Executive Lake District Estates, Ravenglass & Eskdale Railway, Ullswater ‘Steamers’
“Gail has worked with us for several years as our employment law specialist. We appreciate her clear and practical advice which is given in plain English rather than in legal jargon. She is professional but very approachable and having her expertise on hand is very reassuring in the ever changing world of employment legislation.’
Julie Chapman, HR and Finance Director, Castle Green Hotel in Kendal.
“I was very happy with the service. Gail was both efficient and friendly and offered excellent advice. I would be more than happy to use her services again.”
“Thank you for easing my anxiety and providing extremely good advice that was much appreciated.”
“Fantastic, patient service. Would have no hesitation in recommending Gail, brilliant lawyer!”
“Gail completely understood the issues and took away the trauma associated with a redundancy. Many thanks.”
“Gail was able to clearly explain the legal terms to me to enable my understanding. She calmly guided me through what I thought was going to be a scary process and made it seem pleasantly reasonable and easy.”
“Thank you for all your help and support in respect of this matter. Your professionalism and commercial advice were key to a swift and satisfactory conclusion. Being able to contact you out of hours on occasion was a breath of fresh air and your prompt response to emails and calls exceeded all expectations. An excellent, friendly and professional service – I wouldn’t hesitate to recommend you!”
“Many thanks for your help. You have been excellent and I am so glad I found you. you completely understood my situation and took away the stress of the scary process. You provided an excellenet service.”
“100% satisfied. would not hesitate to recommend Gail to anyone.”
“Gail Escolme offers a service that is unparalleled. She always responds to everything promptly and with confidence, positivity and enthusiasm. This gives the client immediate reassurance which is invaluable. I would not hesitate to recommend Gail Escolme Legal to any individual or business.”
“Gail helped me clearly and calmly through a stressful situation. Thank you.”